For whom

Healthcall for care home directors: management, ROI, compliance

Nurse call solution for Belgian care home directors: real-time dashboard, AViQ and CoCoM traceability, transparent pricing, four annual updates included. Since 2017, around twenty care homes equipped.

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What Healthcall brings to a care home director

You manage a care home in Belgium. You are not at residents’ bedsides — you arbitrate, anticipate, account for. Healthcall gives you three capabilities your old nurse call system did not cover: a real-time management dashboard accessible from your office, automatic regulatory traceability ready for an AViQ, CoCoM or Zorginspectie audit, and a transparent economic model — 50 € excl. VAT per button, four major annual updates included, no evolution surcharge over eight years.

Since 2017, around twenty Belgian directors have entrusted us with the safety of 1,250 residents. Only one facility has left us over those eight years — which says the essential about how contractual flexibility (no imposed multi-year commitment, open hardware) is experienced day to day.

  • 8 years

    Healthcall in production

    since 2017, first client still active

  • 20+ care homes

    Direct trust

    1 single departure in 8 years, 20/21 active clients

  • 50 € excl. VAT

    Per button, public price

    line-by-line quote after free audit

  • 4 updates/yr

    Included no surcharge

    zero version evolution cost

For more: pillar nurse call module · Belgian care home regulation guide.

Five challenges you manage without being able to delegate

The five challenges below come up in every conversation we have with directors equipped since 2017. We do not claim to solve them all. We know precisely where a tool can really help you.

  • Pilot without being on the floor

    Continuous activity reading: how many calls this morning, load per team, floor under tension, completed night rounds, fire alarms. Without consolidated indicators, you pilot by intuition and oral feedback — too late, too subjective.

  • Prove your compliance

    AViQ, CoCoM, Zorginspectie, GDPR, NBN S 21-100-1:2025. Each inspection requires traces. Manual traceability is unworkable at audit. Poorly designed traceability stores too much or wrong. You need a system that produces required evidence.

  • Invest with no hidden surcharge

    A nurse call investment commits the facility for 10 to 15 years. Three years later, the update bill arrives, the "new" module costs five figures. You must defend a 10-year total cost of ownership, not an initial quote line.

  • Retain exhausted teams

    Care staff shortage is structural. Remaining carers are tired of false alerts, double entries, the feeling of never being able to give care. A tool that simplifies their daily life helps you keep them.

  • Protect the institution's image

    Families visit several facilities before choosing. Reviews circulate. A poorly handled fall, a call ringing for ten minutes in vain become stories that lastingly harm your reputation. The technical system is also an image asset.

Our answers, challenge by challenge

We don't sell you a revolution. We offer an ecosystem that addresses each of the five challenges with operational answers, proven on around twenty Belgian facilities since 2017.

  • Management: central supervision

    Real-time dashboard — today's median response time, < 60-sec rate, load per active carer, fire and intrusion alarms. Consultation from office, wall screen, smartphone. Indicators archived for after-the-fact analysis.

  • Compliance: AViQ/CoCoM reports

    Each event timestamped, linked to carer and room, stored at a Belgian premium host. Configurable AViQ, CoCoM, Zorginspectie reports exportable PDF/CSV, no cost or limit. Several directors presented their last audit via our reports.

  • Budget: transparent pricing

    50 € excl. VAT per button publicly displayed. Four major updates included. No evolution cost billed in 8 years. Open architecture, annual contract with no multi-year commitment. Line-by-line quote after free audit.

  • Retention: co-designed tool

    Co-designed with care teams since 2017. Zero double entry (action log on smartphone or DECT replaces paper), false alert filtering, phone = ID. Pickup in half a day. Old-system replacement experienced as a relief.

MR director — central supervision dashboard on her screen, continuous activity reading without going up to floors. Illustrative visual (client shoot to be produced).

Field feedback — independent 80-bed care home (Wallonia)

Anonymised profile: director of an independent 80-bed care home in Wallonia, six years in office, daily user of the management dashboard.

“Before Healthcall, I governed by oral feedback. Today I have a dashboard at hand that lets me arbitrate without going up to the floors every morning. The June AViQ audit was passed in 30 minutes thanks to the export of standard reports — what previously took a half-day of preparation. The four annual updates included in the contract have, in eight years, returned the equivalent of two-thirds of the initial investment. We never had any unforeseen evolution invoice.”

— Director, independent 80-bed care home, Wallonia (verbatim to validate after written authorisation, full client case D10)

Detailed metrics to document after written authorisation: AViQ audit preparation time before/after, monthly nurse call admin time, displayed daily price evolution. See the three full client cases →.

Frequently asked questions

What is the real total cost of Healthcall, beyond 50 € per button?
The published public tariff is 50 € excl. VAT per nurse call button, for hardware. To this add the software licence (quote per activated modules), the fixed-fee two-day install, the training (half a day per business profile) and the annual maintenance contract that includes the four major updates with no surcharge. We provide a detailed line-by-line quote after a free technical audit. There is no opaque package, no per-user billing, no version evolution cost. An 80-bed facility represents a budget order of magnitude that we communicate clearly from the first exchange.
What is the contractual commitment duration?
The maintenance contract is annual, renewable by tacit reconduction with a three-month termination notice. There is no imposed multi-year commitment. The deployed hardware belongs to you. The software licence remains active as long as the maintenance contract is in force. This contractual flexibility is a deliberate choice: we prefer to keep clients through service quality rather than dissuasive exit clauses. Over eight years of activity, only one facility has left us — which speaks volumes about how this flexibility is experienced.
Over how many years should the investment be amortised?
Most of our clients amortise the initial investment over three to five years, depending on residence size and deployed functional scope. Savings come from several lines: fewer false alerts means fewer unnecessary staff movements, better coordination means fewer unplanned overtime hours, automatic traceability means less administrative time, no version evolution surcharge, open hardware means no single-manufacturer dependency. Precise calculation for your facility is done in demonstration, from your call volumes and current team structure.
How does Healthcall facilitate an AViQ audit or inspection?
Central supervision generates the reports required by AViQ and Zorginspectie in a few clicks: median response time per team and time slot, < 60-second handover rate, planned vs executed night rounds, action log traceability, fire and intrusion alarm log. PDF and CSV exports are timestamped, signed by the application and reproducible identically. To prepare an inspection, you extract the requested elements over the period concerned — typically three to twelve months — without our team's intervention and at no cost. Several of our clients have passed their last AViQ audit relying directly on Healthcall reports.
Do you handle MR groups and multi-site configurations?
Yes. Central supervision can be configured multi-site with strict per-facility data partitioning: each residence keeps its local base and reports, while feeding a regional coordination station if you wish (shared night coordination, group management, indicator consolidation). Access rights are configured per business profile and per site. Contracts can be consolidated at group level or signed residence by residence per your preference. This configuration is set up specifically and dedicated dimensioning.
What if our local technical provider changes?
Nothing structural for Healthcall. We are an independent non-manufacturer integrator: we do not lock you into a proprietary ecosystem. Cabling, smartphones and DECT phones, servers, buttons — everything is standard and maintainable by any qualified installer. If your usual IT partner changes, the new one can take over local network maintenance without difficulty. Our internal support remains your contact for the Healthcall software, in French, Dutch and English, from Belgium. You never have a single indispensable contact holding you by the hardware.
Is there a benchmark or sector reference to compare our indicators?
We do not publish a public benchmark, because each care home has its own resident, team and building structure — comparing a median response time between two facilities without context yields misleading conclusions. However, we share with you, in demonstration and follow-up sessions, orders of magnitude observed on our installed base (median response time, < 60-second handover rate, call volume per bed per day). These benchmarks help you situate yourself, not rank yourself. It is an ethical choice towards our historical clients.

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