Why Healthcall exists
Historical nurse call systems were almost all designed for the hospital. Their features, ergonomics and economic model respond to acute service logic: rapid patient turnover, specialised teams, heavy infrastructure, centralised maintenance. Transposed to care homes, these systems often become oversized, rigid and costly to evolve.
Yet care home needs have followed their own trajectory. Increasing resident dependency, cognitive frailty, pressure on teams, regulatory requirement, transparency expected by families, all of this draws a distinct trade, with its own tools. Classic systems have not followed this evolution. They settled for cosmetic adaptations.
Healthcall was born of this finding. After several years spent listening to carers, head nurses, residence directors, technical teams and residents, we made the choice to build a solution thought from the start for the MR universe. Not a degraded hospital product. Not a button catalogue to sell. A modular, open ecosystem that adapts to the reality of a building, a team, a budget.
Groovit SRL formalised this approach by founding Healthcall in Frasnes-lez-Anvaing in 2017. First care home installed the same year. The rest was built client by client, with no external funding.
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8 years
Healthcall in production
since 2017, first client still active
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20+ MR
Lasting trust
~1,250 residents, 1 departure in 8 years
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11 people
Groovit team
based in Frasnes-lez-Anvaing
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100% BE
Data sovereignty
premium private cluster, triple database
Our approach: Detection → Decision → Action
3 simple gestures that structure every feature.
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Detection
A button pressed, a fall detected, a door crossed, a resident identified in a sensitive zone. Each event is captured by the suitable equipment, wired or wireless, BLE, Wi-Fi, 868 MHz, depending on what fits the building. Verifiable, timestamped, unambiguous data.
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Decision
A raw event is not enough. The ecosystem structures information: priority, context, resident history, location, carer availability. The right decision emerges from the right reading.
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Action
The alert goes to the right person, on the right medium, pro smartphone, DECT, corridor signal lamp, duty station, at the right moment. No alert flooding. No dispersion. Attention focuses where it counts.
5 principles guiding Healthcall
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Communication
Smooth between residents, carers and families. Each piece of information finds its recipient without friction, without re-entry, without loss along the way.
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Knowledge
Capture daily data, structure it, restore it readably. An event, a figure, a trend, each must feed tomorrow's decision.
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Integration
Interface with the existing rather than replace it. Already-deployed telephony, existing access control, partly installed building automation: we compose with, we do not start from scratch.
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Optimisation
Reduce unnecessary movements, false alerts, repetitive tasks. Free up care time, the most precious resource of a care home.
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Reaction
Alert the right person at the right moment. Neither earlier nor later. Neither too broad nor too narrow. The available carer, not the entire team.
What we do, concretely
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Publisher of a modular ecosystem
Fourteen software and hardware modules deployable independently or in combination, depending on each residence's priorities. Open architecture, no closed catalogue.
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Non-manufacturer, by deliberate choice
We integrate the best market equipment, IoT, telephony, network, building automation, rather than defending an in-house catalogue. This independence protects our clients from lock-in and imposed obsolescence.
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Belgian hosting by choice
premium private cluster in Belgium or local server at the client. Health data never leaves Belgian territory. Each residence chooses its mode per its regulatory constraints.
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4 major updates per year, included
No evolution surcharge, no version migration billed. The first MR installed in 2017 receive today the same features as the most recent.
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Two-day install, no disruption
Equipment pre-configured in workshop, deployment coordinated with teams, zero service interruption for residents. Your team continues to work normally during install.
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Independent non-manufacturer integrator
Our positioning fundamentally distinguishes us from manufacturer-integrators selling their own proprietary hardware. This consistency reassures your prospects and clarifies roles in tendering.
For module detail: view the full ecosystem.
The Groovit team
Healthcall is carried by a team of 11 people based in Frasnes-lez-Anvaing, split between management, software development, IT, marketing, administration and sales. We deliberately stay human-sized: it is a condition of the follow-up quality we commit to with every nursing home customer. Every member of the Groovit team knows our clients by name, their installations by configuration, their history through past incidents.
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Benoît V.
Manager
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Michel V.
Consultant
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Reine B.
Executive assistant
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Benoit N.
IT specialist
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Volodymyr Z.
IT specialist
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Bruno B.
Developer
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Damien D.
Developer
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Frédéric V.
Developer
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Patrice R.
Marketing manager
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Briana G.
Sales assistant
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Laura C.
Administrative assistant
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We are hiring!
Join us
Our technology partners
Healthcall relies on an ecosystem of specialised technology partners, selected for their seriousness, stability and compatibility with an open architecture. We receive no compensation linked to volume of equipment sold: we recommend what fits the residence, not what maximises our margin. If better equipment emerges, we integrate it, without waiting for an internal 5-year product cycle.
IoT equipment and buttons
- Blueup, BLE beacons and wristbands for indoor geolocation, wandering prevention, presence detection.
- KKM, Bluetooth Low Energy beacons and buttons for call, presence and geolocation.
- Moko Smart, Bluetooth Low Energy beacons and buttons, IoT sensors for presence and location solutions.
- Shelly (Allterco), professional Wi-Fi / Zigbee building automation: lighting, blinds, heating.
- Lehmann, electronic locks and residential access control.
- Rayonics, controllers and readers for access control, wired and IP integration.
- Pragma, modular wiring devices and building automation solutions.
- Sonitor, high-precision real-time location ultrasound sensors.
- Ajax, intrusion safety and alarms, interfacing with central supervision.
Telephony and communication
- 3CX, software IP central, heart of carer and resident telephony.
- Snom, professional fixed IP and DECT phones.
- Grandstream, DECT handsets, IP intercoms, video communication.
- Doro, senior-adapted phones for resident-family communication.
- Fanvil, IP phones for resident rooms, wall and bedside models, native integration with the facility’s IP telephony.
- Acrobits Cloud Softphone, SIP softphone application for carer smartphones, native integration with the facility’s IP telephony.
- Samsung (professional range), Android smartphones for carers, rugged Galaxy XCover models for daily mobility.
- Cubot, rugged Android smartphones for field use: long battery life, drop-, water- and glove-resistant.
TV and in-room media
- Philips Hospitality, professional TV displays (MediaSuite range), centralised content management for rooms and common areas, hospitality-compliant.
- LG Hospitality, Pro:Centric TVs for rooms and common areas, configurable diffusion of menus, news and local channels.
- Samsung Hospitality, professional HG-range TVs for rooms and common areas, centralised management and hospitality compliance.
- Hopestar, Android tablets for resident room door signage, display of care info and communication.
Network and infrastructure
- Ubiquiti, Wi-Fi network and switching infrastructure for structured building deployment, UniFi Access range for integrated access control.
- Diogenius, premium cloud hosting in Belgium, high-availability private cluster, native GDPR compliance.
- Cloudflare, managed DNS, CDN and DDoS/WAF protection for the availability and security of public-facing web services.
Healthcall in a few facts
Healthcall has been equipping around twenty Belgian care homes since 2017, of 30 to 150 beds, securing the daily life of approximately 1,250 residents. Independent publisher based in Frasnes-lez-Anvaing, Groovit develops Healthcall on its own funds, with no external financing, our only shareholder is our clients’ satisfaction. Over 8 years of activity, only one facility has left us. Open architecture with no proprietary hardware, high-availability private cluster hosted in Belgium, triple database in mirroring, native GDPR compliance, 4 major updates included per year.
For the overview of what we do: browse the full ecosystem · request a demonstration · contact us directly.