Technician consulting an intervention request on his smartphone in the corridor of a care home

Management & infrastructure

Technical task management for care homes | Healthcall

Module for managing technical interventions in a care home: carer declaration, technician routing, history, costs, external providers. Integrated with the Healthcall ecosystem.

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What is Healthcall technical task management?

Healthcall technical task management is a maintenance module integrated into the nurse call ecosystem. It lets the carer declare a fault from their smartphone or DECT phone (out-of-order WC, blocked lift, burnt bulb, leak, ventilator failure), routes the declaration to the right technician (internal or external), tracks intervention until closure, aggregates costs per asset and per period.

The module is designed for care home managements that want to industrialise the daily fault chain without adding a separate software, and to track the SLA of their external providers (lift maintainer, heating engineer, plumber) on objective data.

  • < 30 sec

    Carer declaration

    guided form on smartphone or DECT

  • Auto routing

    Right technician

    per fault type and provider catalogue

  • Per asset

    Cost aggregation

    per type, period, multi-site for groups

  • CMMS API

    Existing tool integration

    forwarding by email or API

For more: pillar nurse call module · complete Healthcall ecosystem.

Six features for industrialised maintenance

The module is designed for facilities of 30 to 150 beds. Each feature is activatable per your context.

  • Carer declaration in 30 sec

    Guided form on smartphone or DECT: location, fault type, free voice note + optional photo (smartphone). No keyboard tape, no double entry. Confirmation of acknowledgement received.

  • Auto routing per fault type

    Plumbing → plumber, electricity → electrician, lift → lift maintainer. External providers in repository with SLA + contract + indicative rate. Internal techies in priority by default.

  • Priority and emergency qualification

    Safety (lift stuck with resident, active leak), service (WC out of order in a wing), standard (squeaky door), planned preventive (annual visit). Red banner for urgent, neutral for planned.

  • Per-asset cost tracking

    Time spent (internal) or invoice (external) attached to each asset. Annual maintenance cost per lift, per boiler, per zone. PDF/CSV exports for board, accounting, audit.

  • Existing CMMS integration

    Forwarding by email or API to Carl Source, Mainta, Twimm if you already have a vertical CMMS. Goal: no double entry. Integration scenarios studied at audit.

  • Annual preventive calendar

    Annual lift visit, AHU filter cleaning, boiler maintenance, periodic verifications. Auto reminders, regulatory deadline tracking, evidence for ERP commissions.

Intervention declared in 30 seconds, routed automatically — internal technician or external provider, real-time tracking. Illustrative visual (client shoot to be produced).

Three scenes from equipped care homes

WC out of order in wing — declared in 25 seconds

Léa, care assistant, finds the WC of room 14 out of order at 9:15 am. From her smartphone, she opens the technical declaration form: location ‘room 14 — WC’, fault type ‘sanitary’, short voice note ‘continuous water flow under the bowl’, optional photo. Submitted. The internal technician receives the alert on his phone. Intervention 30 minutes later, repair, closure with action log. Total chain: 1h05.

Annual lift visit — automatic reminder

End of November. The system reminds the technical manager that the annual mandatory lift visit is due in 3 weeks. The provider Otis is in the repository with SLA. One click — request sent by email with calendar slots. Otis confirms. Intervention scheduled, tracked, closed with PDF report attached to the lift’s history line. Regulatory compliance ensured.

Group MR cost comparison

Quarter-end. The 5-MR group consolidates technical costs: lift annual cost per site, plumbing cost per site, electrical cost per site. One site shows abnormal plumbing cost (3x the average): the technical manager investigates, identifies an aging pipe section, plans a one-off renovation. Continuous improvement based on objective data, no Excel spreadsheet to maintain manually.

Technical task management does not stand alone

The module shares the same technical base as the other Healthcall modules — same carer phone, same supervision, same single contract.

  • Nurse call

    Same carer phone (smartphone or DECT) used for resident calls. A WC fault flagged during a call automatically generates a technical declaration.

  • Central supervision

    Ongoing technical interventions visible on the dashboard. Head nurse can prioritise according to operational impact (one-bed wing vs whole resident wing).

  • Building automation

    A boiler fault detected by automation can automatically generate a technical declaration to the heating engineer. Closed loop.

  • Access control

    External technician arrival traced via badge or escorted by carer. Logs cross-checked: who entered, when, for which intervention.

To discover all modules: see the full ecosystem · compare to other market solutions.

Frequently asked questions

Can external providers (lift, heating, plumber) be integrated?
Yes. Each external provider has a dedicated record in the repository: contact details, specialty, contractual scope, announced SLA, indicative hourly rate, related maintenance contract. On a fault declaration, routing proposes the competent provider based on fault type (lift, boiler, sanitary, electrical). Per your rules, the request is sent automatically by email or queued for validation by your technical manager. The provider returns an intervention report and an invoice, attached to the asset's history line.
How to distinguish an emergency from preventive maintenance?
Each request is qualified on creation with a priority level: safety emergency (lift stuck with resident, active leak, power cut), service emergency (WC out of order in a wing), standard (burnt bulb, squeaky door) or planned preventive (annual lift visit, AHU filter cleaning, boiler maintenance). Safety emergencies trigger immediate notification to the technical manager and, per your rules, to management. Preventive maintenance appears in an annual calendar with automatic reminders. Flows do not mix: red banner for urgent, neutral banner for planned.
How are budget and costs tracked?
Each intervention can be valued by time spent (internal technician) or by supplier invoice (external provider). Costs are aggregated per asset, location, fault type and period. You get on your dashboard the annual maintenance cost of each lift, each boiler, each zone of the residence. Reports export to PDF and CSV for the board, accounting or audits. For multi-site MR groups, consolidated aggregation lets you compare costs site to site.
How to manage external provider SLAs?
Each provider's contract is recorded with key commitments: emergency intervention delay, standard delay, covered slots, possible penalties. Healthcall timestamps request creation, provider acknowledgment and intervention closure. SLA breaches appear as alerts in the dashboard. These elements serve as objective basis to renegotiate a contract, arbitrate between two providers in the same trade, or document a formal notice. Data belongs to your care home and is exportable with no surcharge.
Does this module replace our existing CMMS or do we manage both?
Both cases occur. For care homes without a maintenance management tool, Healthcall covers the full need without additional software. For care homes already equipped with a vertical CMMS (Carl Source, Mainta, Twimm), the module can stay declarative on the carer side and forward the request to your CMMS via email or API if your publisher allows. The goal is to avoid double entry: the carer declares once from their phone, the data then flows. Integration scenarios are studied at audit.
What's the cost of adding this module to an existing deployment?
The module activates remotely on an existing Healthcall installation, no removal or addition of hardware in most cases. Fault declaration uses the smartphones or DECT phones of carers already connected to the ecosystem. External providers access their requests by email with no additional licence. Pricing detail is in the quote, after needs audit. Four major annual updates are included, no evolution cost.
Can access to technical data be restricted to certain roles?
Yes. The module follows the ecosystem's role management: carer (can declare, consult their declaration state), internal technician (receives, treats, closes), technical manager (configuration, providers, SLAs), management (dashboard and reports), accounting (cost export). Sensitive actions (adding a provider, modifying a contract) are traced per user and timestamped. Accesses are revoked in one click on a colleague's exit.

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