Doro large-key phone on the bedside table of a care home resident room, Healthcall installation

Communication

Resident phone in care homes: the Healthcall solution

Simplified senior phones in care home rooms: configurable shortcut keys, hearing aid compatibility, integration with the nurse call system, centralised group billing via 3CX.

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What is the Healthcall resident phone?

The Healthcall resident phone is a simplified phone terminal installed in the resident’s room by the care home and configured by its team. It is exclusively addressed to care home managements wishing to offer a standardised phone service to their residents, at a controlled cost, without multiplying individual operator contracts.

The infrastructure relies on 3CX voice over IP shared at facility level, with Doro physical terminals chosen for their senior ergonomics — large keys, amplified sound volume, native hearing aid compatibility. Each device has configurable shortcut keys (family, referring carer, treating physician, chaplaincy, floor service), defined on resident entry by your head nurse.

  • 85 dB

    Ringing volume

    listening amplification +30-40 dB above public standard

  • HAC + T loop

    Hearing aids

    compatible with most Belgian hearing aids

  • ~15 min

    Room activation

    no operator step, from interface

  • 0 € termination

    Resident departure

    number attached to room, not resident

For more: integration with nurse call · building access intercom.

Six features, one centralised fleet

The resident phone is not a consumer electronic product resold in the room. It is an equipment and administration service, designed for care home management.

  • Senior-adapted phones

    Doro models, Swedish specialist manufacturer. Large contrasted keys (12-18 mm), strong-font backlit screen, ringing volume up to 85 dB, listening amplification 30-40 dB. Light handset, stable base, long coiled cord.

  • Configurable shortcut keys

    Family, referring carer, treating physician, floor service, chaplaincy. Defined by your head nurse on entry. Adjustable anytime, no operator step. Photo of contact on screen for memory recognition.

  • Native nurse call integration

    Emergency key identical to room call button — same notification chain to carer terminals (smartphone or DECT), same supervision dashboard. The resident phone is not a separate silo.

  • Anti-scam and anti-canvassing protection

    Filtering of known canvassing prefixes, masked-call blocking, configurable night time slot, premium-rate number restrictions. Defined by management, adjustable from the administration interface.

  • Centralised group billing

    Single monthly invoice in the care home's name, line-by-line consumption detail. No individual operator contract per resident. Number portability handled by Healthcall on each entry and exit.

  • Hearing aid compatibility

    HAC marking, T-loop magnetic induction coupling. Reinforced ringing volume + flashing visual signalling for hearing-impaired residents. Terminal choice adjustable for special cases (profound deafness, unilateral cochlear).

Doro phone — large keys, amplified volume, HAC-compliant. Illustrative visual (client shoot to be produced).

Three scenes from the field

Resident hospitalised, line suspended in 3 clicks

Mr K., room 18, is hospitalised for one week. Your head nurse opens the administration interface, suspends the line, adds a note. The line is dormant: no incoming or outgoing call possible. On return, reactivation in 1 click. No operator step, no per-line termination fee, no double billing. The line returns instantly to operational state.

New resident with hearing aids

Mrs P., recently arrived, wears two hearing aids. The resident phone is HAC-compliant: the magnetic induction coupling activates automatically when the handset approaches the hearing aid. She hears clearly, without parasitic interference. Volume turned up by 30 dB above public standard. The flashing visual signalling reinforces the audio ringtone for her partial deafness.

Resident protected against night canvassing

11:30 pm. Mr V. occasionally receives canvassing calls late at night. The system detects the prefix (known telemarketing list) and routes the call directly to central supervision rather than ringing in the room. Night sleep preserved. The resident retains daytime call freedom but is protected from intrusive practices targeting vulnerable persons.

The resident phone integrates into the ecosystem

Unique 3CX central, shared with the nurse call and intercom modules. One contract, one supervision dashboard, one billing line.

  • Nurse call

    Resident emergency key triggers identical chain to room button. Carers receive on smartphone or DECT, supervision shows the call. Same routing rules.

  • IP intercom

    Same 3CX central. Reception intercom, corridor intercoms and resident phones share the protocol layer. Calls between rooms, calls to the floor, calls outside.

  • Carer phone

    A doctor calling back the resident is transferred directly to the carer responsible. The head nurse can call the family from her smartphone or DECT. Single dial plan.

  • Central supervision

    Active lines, line statuses, suspended numbers, monthly consumption. Management view, no per-resident detailed surveillance — purpose is fleet management, not behavioural tracking.

To discover all modules: see the full ecosystem · compare to other market solutions.

Frequently asked questions

Who decides to equip rooms with a resident phone?
The decision rests with the care home director or the group manager. Healthcall never contracts with a resident or family: equipment is a service provided by the establishment to its residents, integrated into the care home's managed phone fleet. The resident does not choose the operator, the terminal or the pricing. Management defines the economic model (included in the daily price, re-billed to the resident at fixed cost, or mixed depending on consumption), the default terminal and usage rules. This framing protects residents and simplifies administrative management.
How is the resident phone billed to the care home?
Billing goes through a group contract in the care home's name, operated via a shared 3CX VoIP infrastructure. A central subscription replaces individual subscriptions in each resident's name. Management receives a single monthly invoice detailed per line, with consumption tracking per room if necessary. This model removes administrative steps on each resident entry/exit (number portability, termination, operator deposit) and substantially reduces per-line cost compared to individual subscriptions.
What about a resident with no family or relative to contact?
The phone remains useful even without family contact. Shortcut keys are then configured to floor carers, the head nurse, the referring physician or, depending on your policy, a partner listening service. The line also stays active to receive incoming calls (doctor, friend, former neighbour, chaplaincy). Healthcall does not assume a typical family profile: your head nurse or care coordinator configures each terminal case by case, on resident entry, based on their actual circle.
Is the phone suitable for residents with hearing aids?
Yes. The Doro models retained by Healthcall integrate hearing aid compatibility (HAC marking) and feature magnetic induction coupling (T loop) for the majority of hearing aids on the Belgian market. Amplified listening volume exceeds consumer standards. Ringing volume is also reinforced, with complementary visual signalling (flashing indicator) for hearing-impaired residents. For special cases (profound deafness, unilateral cochlear), terminal choice is made at the equipment audit.
Can residents make and receive calls, or only make them?
Both, depending on the configuration decided by your management. By default, lines are bidirectional: the resident calls outside via shortcut keys or keypad and receives incoming calls from relatives, doctor or carers. Some care homes choose to disable outgoing calls to premium-rate numbers, international outside whitelist, or outside defined time slots — to protect residents against night-time canvassing calls. These rules are configurable room by room.
How does Healthcall protect residents against canvassing and phone scams?
Several safeguards are activatable at the 3CX central level. Incoming number filtering (blacklist of known canvassing prefixes, premium-rate numbers), masked-call blocking, night time slot with automatic redirection to central supervision, limit on the number of incoming calls per hour from the same number. On outgoing calls, you can restrict special-rate numbers and paid voice services. These rules are defined by your management at initial configuration and adjustable anytime from the administration interface.
What happens when a resident is hospitalised or leaves the care home?
The resident's account is suspended or closed in minutes from the administration interface, no operator step needed. The line and number remain attached to the room, not the resident — this simplifies the next resident's arrival and avoids ghost billing. For temporary hospitalisations, you can suspend the line or keep it active per your policy. For final departure, the call log is kept per your retention policy, then purged. No termination fee is billed per line.

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