Nursing home room with TV showing personalized welcome screen, senior-adapted remote on the bedside table

Communication

In-room TV for nursing homes: native nurse call integration

Hospitality TV natively integrated with nurse call, family communication and room automation. Resident-centered configuration, hardware included, Belgian hosting.

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What is the Healthcall in-room TV?

The Healthcall in-room TV is a professional hospitality television driven by the Healthcall ecosystem and integrated with nurse call, family communication and room automation. When the resident presses the red button on their remote, the TV immediately displays who is coming, with photo and voice. When an activity awaits them, the screen reminds them. When a relative sends a video message, it appears directly on the screen. The TV ceases to be a passive device: it becomes the main interface of the room.

Unlike hospitality televisions deployed in hotels and transposed into nursing homes without integration to the care system, the Healthcall in-room TV is designed for the reality of a Belgian residential care facility: elderly residents with variable autonomy, reduced care teams, regulatory constraints (Woonzorgdecreet, AViQ, GDPR), long-term residence, limited night-time staffing. The module integrates with the existing Healthcall ecosystem (nurse call, central supervision, professional automation, resident phone) without third-party server or additional platform.

  • < 3 sec

    Carer notification

    TV display delay after button press

  • 0 minutes

    Reconfiguration

    no re-entry during a room change

  • 100% BE

    Hosting and support

    Belgian private cluster, triple database

  • 1 contract

    All-in-one

    TV, remote, nurse call integration and maintenance

See → Act → Reassure

Three times structure the resident experience on the in-room TV. The resident sees, acts, is reassured. The system follows, never the opposite.

  1. See

    The resident sees what is happening for them

    The nurse call they just triggered is displayed. The arriving carer is named and shown. The day's agenda appears. Family messages can be consulted. The morning welcome page greets them by first name.

  2. Act

    Four coloured buttons, no learning required

    With a senior-adapted remote, the resident controls light, blind, heating, night light. Calls a carer. Registers for an activity. Views family photos. No app to download.

  3. Reassure

    Calming visual and vocal feedback

    Every action triggers a confirmation. The call is confirmed, the carer named. The voice is gentle, never alarming. At night, the screen turns off, the night light comes on. The system calms down with the resident.

Five principles, aligned with the Healthcall ecosystem

The in-room TV follows the same five principles as the rest of the ecosystem, applied to the resident's daily life in their room.

  • Dignity

    Respect for the rhythm and autonomy of the elderly resident. The TV fades when not wanted, lights up when needed, never imposes its presence.

  • Autonomy

    Everything the resident can do alone, they do alone: turn on the light, close the blind, call for help, choose a channel, read a message from their daughter.

  • Connection

    Family and carers remain present even when not in the room. Photos, video messages, first name of the arriving carer, calendar of upcoming visits.

  • Safety

    Fire alerts and nurse calls visible on the screen without depending on other devices. The resident receives critical information where they are already looking.

  • Simplicity

    Zero technical learning for the resident. Zero reconfiguration for staff at room change. A four-coloured-button remote, that's it.

Five core functions

The module rests on five differentiating functions that structure the resident experience and operational value for the director.

  • 1. Nurse call made visible and reassuring on the TV

    The resident presses the red button. The TV instantly switches to a confirmation screen: "Marie is on her way" with photo of the carer. A gentle voice confirms verbally, essential for visually impaired residents or those in early dementia. Status synchronized with corridor signal. Resident status respected ("do not disturb", "night", "absent").

  • 2. One supplier, one contract, hardware included

    Professional hospitality TV supplied and installed. Senior-adapted remote supplied. Centralized configuration from Healthcall admin. Native integration with the existing nurse call deployment. One support contact, one invoice, one maintenance contract.

  • 3. Resident onboarding day 1

    On first TV power-on after admission: personalized welcome page "Welcome Mrs Janssen", short tour video of the home, visual presentation of the reference team with photos and first names, floor map, short remote tutorial. "First day" home page active for seven days then automatic switch.

  • 4. Essential controls from the chair

    Light (Shelly integration), blind, heating, programmable night light per resident profile, automatic night mode. All from the four coloured buttons of the remote. Compatible with the Healthcall professional automation module for centralized multi-room control.

  • 5. Integrated family link, no app for the resident to install

    The family sends photos, video messages, voice messages via a secure web portal with personal link per resident. Content automatically appears on the relative's room TV. Voice messages paired with automatic transcription in French, Dutch or English for hard-of-hearing residents. Calendar of upcoming visits shown on the welcome page.

Resident-centered TV configuration: the welcome page follows the resident, not the room. Illustrative image, client photography to be produced.

Technical architecture

The in-room TV module rests on the same technical foundation as the rest of the Healthcall ecosystem: native integration without third-party server, Belgium-exclusive hosting, centralized OTA updates.

  • Professional hospitality TVs: Healthcall natively drives LG hospitality screens. The facility receives a coherent, certified and installed park.
  • Senior-adapted remote: four coloured buttons programmable per resident profile, typically nurse call, light, blind or heating, and welcome or menu.
  • Network: VLAN dedicated to resident equipment, isolated from visitor Wi-Fi and care network.
  • Nurse call integration: the TV receives notifications directly from the Healthcall ecosystem, not from a third-party server. Median display latency under three seconds.
  • Hosting: private cluster at premium Belgian host, triple database in mirroring. No subprocessing outside the European Union for resident data.
  • Updates: OTA centralized from Healthcall admin, no on-site intervention.

Four concrete scenarios

Tuesday 14:12, nurse call during a documentary

Mrs Dupont, room 24, is watching a wildlife documentary. She needs help going to the bathroom. She presses the red button on her remote. The documentary volume automatically lowers and a confirmation screen overlays: “Your call has been received, Marie is on her way” with the photo of Marie, the floor’s care assistant. A gentle voice confirms verbally.

In the corridor, the signal in front of room 24 turns red and then green when Marie accepts the call on her smartphone. Thirty-five seconds later, Marie is in the room. BLE detection automatically registers her arrival. Volume returns to its initial level. Total resident stress duration: less than three seconds between press and visible confirmation.

Monday 10:47, Mr Lambert’s admission

Mr Lambert has just moved into room 18. His family accompanied him. At 11:00, first TV start-up. On screen: “Welcome Mr Lambert to our home”. Photo of his room, plan of his floor, visual presentation of the reference team: Marie for morning, Sophie for afternoon, Pierre for night. A short welcome video introduces the home, common spaces, meal and activity times. The remote tutorial, forty-five seconds, shows the four buttons. The “first day” home page remains active for the first seven days.

Sunday 16:00, Mrs Robert’s daughter sends a video message

Camille, Mrs Robert’s daughter (room 9), records a two-minute video message from her sofa: news of the grandchildren, weekend photos. She uploads the message to the family portal via her secure personal link.

At 16:30, Mrs Robert turns on her TV for the first time in the afternoon. The home page indicates: “Camille has sent you a message”. One press, the video plays. If Mrs Robert has ticked the transcription option, the text scrolls as subtitles. Camille had no app to install: web portal, personal link, that’s it.

Tuesday 14:00, Mrs Janssen changes room, her TV follows

Tuesday morning. Following a change in her health condition, Mrs Janssen has to move from room 14 (standard floor) to room 32 (reinforced care floor, closer to the night staff). The room change is performed in Healthcall admin.

At 14:00, Mrs Janssen enters her new room. The TV is already on and shows: “Welcome to your new room, Mrs Janssen”. Her usual channel list is there. Her day and night volume cap is respected. The photos sent by her family last week are accessible. Her activity agenda is up to date. Display language is hers. No re-entry was required. No loss of personalization. Data belongs to the resident, not to the room.

The in-room TV is a building block: not the boundary

Like all Healthcall modules, the in-room TV fits into a unified ecosystem. The following modules complement it or make it more powerful.

  • Nurse call

    The foundation that makes the in-room TV intelligent. Without Healthcall nurse call, no resident-carer notification on the TV.

  • Resident phone

    Simplified senior telephony complementing the room experience on the audio side.

  • Professional automation

    Centralized multi-room control for the essential commands triggered from the TV.

  • Central supervision

    Single-pane view of screen status alongside calls.

To discover all modules: view the full ecosystem.

Frequently asked questions

Is the TV module available today?
Yes. The module is commercializable and deployable. As with every new building block of the Healthcall ecosystem, we work in close proximity with the first nursing homes adopting it to fine-tune operational details to the Belgian residential care vocabulary and usage. A full demonstration is available on request.
Do all existing TVs need to be replaced?
Not necessarily. Healthcall supplies professional hospitality TVs by default in the contract. If the facility has a recent compatible hospitality park, an integration audit is possible. If the park consists of consumer TVs, replacement is recommended to leverage all module functions: personalized welcome page, visible nurse call, hospitality mode, centralized OTA updates.
What is the cost per room?
Quote established line by line after audit, in line with Healthcall transparency. Cost includes hospitality TV, senior-adapted remote, nurse call integration, initial configuration, staff training, first-year maintenance and hosting. No opaque package, no hidden costs. Personalized quote on request via the contact form.
How long does an installation take?
For a 60-100 room nursing home, two to three working days in addition to a nurse call installation or alone. Room-by-room installation is possible without disrupting residents' daily life: a Healthcall team works floor by floor, in coordination with the facility's care team.
Is the module accessible to residents in early dementia or with visual or auditory impairments?
Yes, by design. Four-coloured-button remote, no numbers to remember. Gentle voice confirmation of every action. Subtitles activatable per profile. Audio reading of menus for visually impaired residents. Audio output to hearing loop or Bluetooth LE Audio Auracast hearing aids.
How do families communicate with their relative via the TV?
Via a secure web portal with a personal link per resident. The family sends photos, video messages and voice messages from any browser, smartphone, tablet or computer. No app to install on the family side. No app to install on the resident side: the TV is the receiving channel.
What happens if the TV breaks down?
Replacement within 48 working hours, like all Healthcall hardware. Resident configuration is automatically restored from Healthcall cloud onto the new TV: channel list, preferences, family contacts, agenda. The resident finds their TV exactly as they left it.
What happens if the Healthcall ecosystem goes down?
The TV reverts to a classic TV: channels remain locally accessible. Integrated functions (visible nurse call, family link, agenda, personalized welcome page) cease until restoration. The Belgian private cluster is designed for high availability, incidents are rare and publicly tracked on our service status page.
When a resident changes room, is their TV configuration lost?
No. Configuration belongs to the resident, not to the room. Channel list, day and night volume caps, display language, accessibility preferences, family contacts, shared photos, visit calendar: everything follows automatically to the new room. No re-entry on the staff side. No loss on the resident side.
How does Healthcall handle a resident's death?
Procedure in place: archiving of configuration and family content for the legal duration, possible return to family on request (photos, video messages, voice messages), secure deletion at expiry. GDPR-compliant. The data processing agreement details the procedure.
Are the personal data displayed on the TV protected (GDPR)?
Yes. Belgium-exclusive hosting, private cluster at premium Belgian host, triple database in mirroring, no subprocessing outside the European Union for resident data. Data processing agreement provided at signature, specifying roles, retention periods, and portability and erasure procedures.
What resident data is displayed on the in-room TV?
Only data useful for the resident experience and authorized by them or their legal representative: first name and surname on the welcome page, photo with consent, declared family contacts, scheduled visits agenda, registered activities agenda, accessibility preferences. No medical data, no care record elements, no health information is displayed on the TV. The TV is a communication and comfort channel, not a medical channel.
Is the module compliant with fire evacuation standards?
The fire alert on TV function is a visual and vocal complement to evacuation devices compliant with the NBN S 21-100 standard. It does not replace the compliant evacuation sound system: it adds to it to reassure the resident in the room and provide a clear visual instruction alongside the regulatory sound signal.
Can the deployment be progressive? Start with a few pilot rooms?
Yes. Modular architecture, room-by-room deployment possible. No mandatory migration between phases. A nursing home can equip a floor first, validate in real conditions, then extend to the rest of the building. This is even the recommended approach for large facilities of more than 120 rooms.
How long does staff training take?
For carers, a thirty-minute session is sufficient, focused on reading call notifications on the TV, the resident 'do not disturb' mode, and respect for night status. For administrative staff (content management, birthdays, family contact updates), a one-hour session in Healthcall admin. Documentation and online help videos permanently available.

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